Return and Refund Policy

MiracleWigs Shipping and Sales Policies

Welcome to MiracleWigs! We are grateful you have chosen to try our hair solutions to meet your hair needs. We try to be as transparent and clear as possible, if you need clarifications with regard to any of our shipping and return policies, please contact us [email protected]

Free Shipping USA

  • Complementary Insured Standard Shipping on all orders, Signature Required.
  • Need it faster? We offer express delivery for an additional cost.

FREE- International Shipping

  • Around The Globe-We offer Complementary shipping worldwide - Signature Required -
  • Need it faster: we offer express shipping for an additional cost to you.
  • MiracleWigs is not responsible for any customs fees for international orders. The price does include customs fees, as custom fees vary from country to country and are out of our control.

Returns & Exchanges

  • All returns must be initiated within 7 calendar days of receipt. Notifications can be sent to [email protected]. Buyers are responsible for the cost of shipping the returned Item.
  • Returns will be accepted provided that the goods are not altered. Clients must reach out to us to receive the insured shipping label. All return shipping costs and insurance fees will be deducted from the refund issued to the Client. Failure to comply and send the wig uninsured can result in no refund to you in the event of loss, damage, or theft. All labels must be requested by the 7th day from the delivery of your order (as deemed by the delivery service) by contacting us at [email protected]. We appreciate you cooperating with us to mitigate financial loss due to lost, stolen, or damaged goods.
  • Returned items may not be altered in any way. That includes:
  • No cutting of the lace front or any other part of the piece.
  • No coloring or dyeing.
  • Inclusion of ALL original tags
  • Returned in its original, unused, perfect, and sellable condition.
  • Returned in its original packaging.
  • No heating appliances, oil, spray, or perfume scents are allowed on our hairpieces.
  • Pet hair, cigarette smoke, or any other smell is prohibited.
  • Any evidence of this makes your purchase a Final sale.
  • MiracelWigs shall be the sole arbitrator to determine if the piece has been altered in any way. Miraclewigs is the final arbiter of whether a piece shall be accepted for return.
  • When receiving a refund, no stocking Fee will be applied; however, all return shipping costs are the sole responsibility of the buyer, and packages must be sent insured.
  • We at MiracleWigs Assume the liability for any package that is lost, stolen, damaged, or mishandled. This service we offer you, and we retain the right to change this policy anytime without notice.
  • Upon full inspection and if deemed by us that the hairpiece meets our evaluation criteria of not being altered, a full refund will be issued. MiracleWigs will full refunds are conditional to set forth above policies. If you have any questions, please contact us for clarification. Refund times may vary based on your financial institution and can take 7-10 business days from the day of issuance to you. We appreciate your support and look forward to serving you.

Exchanges are accepted within 10 business days, and the same policy as a refund is applied. All items must be shipped back insured, and the buyer must pay for the shipping fees under exchanges